Top-Pay Automotive Service Advisor

Hendrickauto; United States; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

100% paid manufacturer training

401(k) with company match

Paid time off, vacation, and sick days

No-premium medical, prescription, and

Employee discounts

Job summary

Hendrick Honda Charlotte is seeking a Service Advisor to bridge customers and technicians, explaining repairs and writing up service orders. You will build repeat relationships that keep service lanes busy and customers loyal.

You will prepare estimates, communicate costs, and work with technicians to keep vehicles on schedule while delivering honest recommendations. dealership experience preferred.

Qualifications

• Proven dealership experience as a Service Advisor or related role.
• Strong knowledge of automotive systems, diagnostics and repair procedures.
• Ability to explain technical issues in plain language to customers.

Responsibilities

• Greet customers and document their service needs accurately.
• Explain recommended repairs clearly, from oil changes to brakes.
• Prepare accurate estimates and communicate costs transparently.
• Work with technicians to prioritize repairs and keep vehicles on schedule.
• Recommend additional maintenance based on real customer needs with honesty.

Skills

Customer service excellence

Automotive systems knowledge

Diagnostics & repair procedures

Clear communication

Education

High School Diploma or equivalent

Trade Certificate or College Degree welcome

Tools

Reynolds & Reynolds

Job description

Hendrick Honda Charlotte is seeking a Service Advisor to bridge customers and technicians, explaining repairs and writing up service orders. You will build repeat relationships that keep service lanes busy and customers loyal.

You will prepare estimates, communicate costs, and work with technicians to keep vehicles on schedule while delivering honest recommendations. dealership experience preferred.