Automotive Service Advisor: Drive Customer Excellence & Growth

HERTRICH Family of Automobile Dealerships; Elkton (MD); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Medical insurance

Dental insurance

Vision insurance

Life & Disability insurance

Paid vacation & holidays

401(k) with employer match

Employee vehicle purchase discounts

Job summary

Hertrich Family of Automobile Dealerships in Elkton, MD is seeking an Automotive Service Advisor / Service Writer to join our busy service team. You will greet customers, schedule repairs, explain estimates, and coordinate with technicians to ensure timely, accurate service.

We offer a competitive base salary plus bonus, health benefits, paid time off, 401(k) with company match, and employee vehicle purchase discounts. Spanish bilingual is a plus; evenings and Saturdays may be required.

Qualifications

• Minimum high school diploma or GED required.
• Prior customer service and/or sales experience preferred (automotive experience a plus).
• Strong communication skills in English; bilingual Spanish is a plus.

Responsibilities

• Greet service customers promptly and professionally.
• Answer service calls and schedule appointments.
• Explain repair needs, estimates and timelines clearly.
• Coordinate repair orders with technicians.
• Keep customers informed throughout the service process.
• Recommend additional maintenance or services when appropriate.
• Maintain accurate service records.
• Deliver an exceptional customer experience at every visit.

Skills

Customer service

Sales experience

English speaking

Spanish bilingual

Computer skills

Education

High School Diploma or GED

Tools

CRM software

Job description

Hertrich Family of Automobile Dealerships in Elkton, MD is seeking an Automotive Service Advisor / Service Writer to join our busy service team. You will greet customers, schedule repairs, explain estimates, and coordinate with technicians to ensure timely, accurate service.

We offer a competitive base salary plus bonus, health benefits, paid time off, 401(k) with company match, and employee vehicle purchase discounts. Spanish bilingual is a plus; evenings and Saturdays may be required.