Automotive Service Advisor/Writer — Customer-Centric Growth

HERTRICH Family of Automobile Dealerships; Elkton (MD); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision, Life & DI

Paid vacation and holidays

401(k) with employer match

Employee vehicle purchase discounts

Job summary

Hertrich Family of Automobile Dealerships in Elkton, MD is seeking an Automotive Service Advisor / Service Writer to join our high-performing service team. The role focuses on greeting customers, scheduling appointments, and communicating repair needs clearly to ensure service excellence.

We offer a competitive salary with commission/bonus potential, comprehensive benefits, and opportunities for career growth within a family-owned dealership group.

Qualifications

• Customer-focused, energetic, and team-oriented.
• Strong communication skills; English required; Spanish a plus.
• Experience in customer service; automotive experience is a plus.

Responsibilities

• Greet service customers promptly and professionally.
• Answer service calls and schedule appointments.
• Communicate repair needs, estimates, and timelines clearly.
• Coordinate repair orders with Technicians.
• Keep customers informed throughout the service process.
• Deliver an exceptional customer experience with every visit.
• Maintain accurate service records.

Skills

Customer-focused

Communication skills

Spanish bilingual

Computer literacy

Team player

Education

High School Diploma or GED

Job description

Hertrich Family of Automobile Dealerships in Elkton, MD is seeking an Automotive Service Advisor / Service Writer to join our high-performing service team. The role focuses on greeting customers, scheduling appointments, and communicating repair needs clearly to ensure service excellence.

We offer a competitive salary with commission/bonus potential, comprehensive benefits, and opportunities for career growth within a family-owned dealership group.