Automotive Service Advisor / Writer — Growth & Benefits

The Hertrich Family of Automobile Dealerships; Elkton (MD); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with employer match

Employee vehicle discounts

Job summary

The Hertrich Family of Automobile Dealerships is seeking an Automotive Service Advisor / Service Writer to join our service team in Elkton, MD. This full-time role connects customers with service, helping schedule appointments, discuss repair needs, and ensure a smooth, high-quality experience.

We offer a competitive salary plus commission/bonus, with a comprehensive benefits package and opportunities for growth within our family-owned dealership group.

Qualifications

• Customer-focused and team-oriented attitude.
• Prior customer service and/or sales experience required (automotive a plus).
• Strong communication skills; bilingual Spanish a plus.
• Valid driver’s license with clean record.
• Flexible schedule including evenings and Saturdays.

Responsibilities

• Greet service customers promptly and professionally.
• Answer service calls and schedule appointments in our business development department as well as service.
• Communicate repair needs, estimates, and timelines clearly.
• Coordinate repair orders with Technicians.
• Keep customers informed throughout the service process.
• Recommend additional maintenance or services when appropriate.
• Maintain accurate service records.
• Deliver an exceptional customer experience-every visit.

Skills

Customer service

Sales experience

Communication skills

English proficient

Spanish bilingual

Education

High School Diploma or GED

Tools

Dealership software

Computer literacy

Job description

The Hertrich Family of Automobile Dealerships is seeking an Automotive Service Advisor / Service Writer to join our service team in Elkton, MD. This full-time role connects customers with service, helping schedule appointments, discuss repair needs, and ensure a smooth, high-quality experience.

We offer a competitive salary plus commission/bonus, with a comprehensive benefits package and opportunities for growth within our family-owned dealership group.