Automotive Service Advisor | Customer-Driven Growth

Hertrichs; Elkton (MD); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Medical/Dental/Vision/Life/Disability

Paid vacation and holidays

401(k) with employer match

Employee vehicle purchase discounts

Job summary

Hertrich Family of Automobile Dealerships in Elkton, MD is seeking an Automotive Service Advisor / Service Writer to join a high-performing service team. You will greet customers, coordinate repair orders, and communicate repair needs and timelines clearly for a seamless service experience.

The role offers a competitive salary with commission/bonus potential, a team-driven environment, and opportunities for career growth.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a clean driving record.
• Prior customer service and/or sales experience preferred.
• Automotive experience is a plus.

Responsibilities

• Greet service customers promptly and professionally.
• Answer service calls and schedule appointments.
• Communicate repair needs, estimates, and timelines clearly.
• Coordinate repair orders with technicians.
• Keep customers informed throughout the service process.
• Recommend additional maintenance or services when appropriate.
• Maintain accurate service records.
• Deliver an exceptional customer experience at every visit.

Skills

Customer service

Communication

Team oriented

English fluency

Spanish bilingual

Education

High School Diploma or GED

Tools

Dealership software

Job description

Hertrich Family of Automobile Dealerships in Elkton, MD is seeking an Automotive Service Advisor / Service Writer to join a high-performing service team. You will greet customers, coordinate repair orders, and communicate repair needs and timelines clearly for a seamless service experience.

The role offers a competitive salary with commission/bonus potential, a team-driven environment, and opportunities for career growth.