Automotive Service Advisor - Customer Care & Estimates

Quirk Auto Dealers; Quincy (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Job summary

Quirk Auto Dealerships is seeking a Service Advisor to join the busy service department. The role involves greeting customers, creating repair orders, and communicating estimates for labor and parts.

You will monitor repairs, inform customers of changes, and uphold safety standards while delivering high customer satisfaction. Applicants should have strong interpersonal skills, basic computer abilities, and a willingness to learn.

Qualifications

• Prior sales experience preferred but not required.
• High School Diploma or College Degree preferred but not required.
• Experience in managing and organizing work time and work-related activities.
• Excellent interpersonal skills.
• Must demonstrate a positive attitude and strong willingness to learn.
• Must have excellent computer skills.

Responsibilities

• Greet customers in a timely, friendly manner.
• Write Repair Orders and explain charges.
• Perform vehicle walk around and document customer concerns.
• Provide a complete and accurate written cost estimate for labor and parts.
• Check progress of repair throughout the day.
• Contact customers regarding any changes in the estimate or time impacts.
• Maintain strong customer satisfaction.
• Advise customers on car care and value of following manufacturer specs.
• Follow safety policies and report accidents immediately.

Skills

Customer service

Interpersonal skills

Computer skills

Time management

Education

High School Diploma or College Degree

Job description

Quirk Auto Dealerships is seeking a Service Advisor to join the busy service department. The role involves greeting customers, creating repair orders, and communicating estimates for labor and parts.

You will monitor repairs, inform customers of changes, and uphold safety standards while delivering high customer satisfaction. Applicants should have strong interpersonal skills, basic computer abilities, and a willingness to learn.