Automotive Service Advisor: Growth, Mentorship & Benefits

Greenway Automotive; Gadsden (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Progressive Pay Plan

Mentorship program

Growth opportunities

Paid vacation

Health insurance options

Job summary

Team One CDJR in Gadsden, AL is seeking an experienced Service Advisor who delivers outstanding customer service. You will identify car issues, gather warranty details, and draft repair orders while coordinating with the service team to ensure satisfaction.

As the primary contact for customers, you will explain repairs, manage expectations, and track progress from intake to invoice, with opportunities for mentorship and career growth in a fast-paced, team-driven environment.

Qualifications

• Demonstrated history of delivering exceptional customer satisfaction.
• Valid driver's license and clean record.
• Demonstrates personal and professional integrity.
• Interest in a long-term career with a growing organization.
• CDK software experience preferred.

Responsibilities

• Greets and consults with customers to interpret needs and arrange service.
• Acts as primary contact for all service and repair matters.
• Counsels mechanics on necessary repairs and alternatives.
• Upsells additional needed services.
• Sets and manages expectations for service delivery.
• Keeps customers updated on repair status and timelines.
• Verifies final invoice aligns with work performed.
• Performs other duties as assigned.

Skills

Customer service

Valid driver's license

Integrity

Career-oriented

CDK experience

Tools

CDK

Job description

Team One CDJR in Gadsden, AL is seeking an experienced Service Advisor who delivers outstanding customer service. You will identify car issues, gather warranty details, and draft repair orders while coordinating with the service team to ensure satisfaction.

As the primary contact for customers, you will explain repairs, manage expectations, and track progress from intake to invoice, with opportunities for mentorship and career growth in a fast-paced, team-driven environment.