Automotive Service Advisor — Drive Service Excellence & Growth

East Tennessee Ford; Crossville (TN); Sur place; USD 45 000 - 125 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Paid vacation

Holidays

401(k) with company match

Résumé du poste

Victory Automotive Group in Crossville, TN seeks an Automotive Service Advisor to be the primary liaison between customers and technicians. You will listen to concerns, schedule service, and explain repairs with clear expectations while delivering world-class customer service.

The role requires a high school diploma or GED, dealership experience preferred, and a clean driving record. Excellent communication and a professional appearance are essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation with a professional demeanor.
• Ability to read/understand instructions and follow processes.
• Basic computer and internet skills for service documentation.

Responsabilités

• Schedule service appointments and coordinate with technicians.
• Communicate diagnoses and service recommendations to customers.
• Ensure accurate delivery of repairs and manage customer expectations.
• Maintain knowledge of warranties, campaigns, and service information.
• Adhere to safety policies and participate in meetings and training.

Connaissances

Communication

Customer service

Professional appearance

Reading instructions

Computer skills

Team player

Formation

High school diploma or GED

Description du poste

Victory Automotive Group in Crossville, TN seeks an Automotive Service Advisor to be the primary liaison between customers and technicians. You will listen to concerns, schedule service, and explain repairs with clear expectations while delivering world-class customer service.

The role requires a high school diploma or GED, dealership experience preferred, and a clean driving record. Excellent communication and a professional appearance are essential.