Automotive Service Advisor – Career Growth + Benefits

Victory Automotive Group; Crossville (TN); On-site; USD 45,000 - 125,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor in Crossville, TN. The role acts as the primary liaison between customers and technicians, guiding service and repair decisions and setting expectations for timelines.

The ideal candidate will have a high school diploma or GED, dealership experience preferred, a valid driver’s license, and a strong record in customer service and professional conduct. Fast-paced, team-focused environment with emphasis on world‑class service.

Qualifications

• High school diploma or GED required or equivalent
• One year of dealer-level or large facility experience preferred
• Valid and unrestricted driver's license and clean driving record
• Excellent communication and customer service skills
• Basic computer and internet skills
• Professional appearance and work ethic
• Ability to read and comprehend instructions
• Able to bend, kneel, squat, stand, and lift heavy objects as needed

Responsibilities

• Schedule service for customers in person or by phone to ensure prompt diagnosis
• Follow up on repair status to ensure timely completion and communicate delays
• Make repair recommendations and manage delivery by setting customer expectations
• Ensure all repairs pass quality control and road tests
• Maintain knowledge of vehicle operation, warranties, and Technical Service Bulletins (TSB)

Skills

Customer service

Communication

Basic computer skills

Reading comprehension

Safety awareness

Professional appearance

Work ethic

Driver's license

Education

High school diploma or GED

Job description

Victory Automotive Group is seeking an Automotive Service Advisor in Crossville, TN. The role acts as the primary liaison between customers and technicians, guiding service and repair decisions and setting expectations for timelines.

The ideal candidate will have a high school diploma or GED, dealership experience preferred, a valid driver’s license, and a strong record in customer service and professional conduct. Fast-paced, team-focused environment with emphasis on world‑class service.