Automotive Service Advisor: Drive Lane Concierge

Luthermazda; Burnsville (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned

Job Security

Health & Wellness

Accident & Critical Illness

HSAs/FSA

Pet Insurance

Employee Discounts

State-of-the-art Facility

Paid Certification

Ongoing Certification

OEM Certification

Job summary

Luthermazda in Burnsville, MN is seeking a Service Advisor to own the customer experience in the service lane, greeting vehicle owners, explaining repairs, and coordinating scheduling. You will be the first point of contact and help ensure a smooth, friendly service experience.

New entrants to automotive with strong customer service backgrounds are welcome, with opportunities for growth, paid training, and a comprehensive benefits package. Background checks apply.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record; willing to background check.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer's experience by completing additional assignments for a positive impression.
• Provide concierge support for owner inquiries via phone or in person.
• Ensure technicians' time is efficiently allocated to serve customers.
• Distribute work between technicians to maximize throughput.

Skills

Customer service

Communication

Time management

Leadership

Organization

Clean driving record

Professional appearance

Job description

Luthermazda in Burnsville, MN is seeking a Service Advisor to own the customer experience in the service lane, greeting vehicle owners, explaining repairs, and coordinating scheduling. You will be the first point of contact and help ensure a smooth, friendly service experience.

New entrants to automotive with strong customer service backgrounds are welcome, with opportunities for growth, paid training, and a comprehensive benefits package. Background checks apply.