Automotive Service Concierge

Gerry-Lane-Cadillac; Louisiana (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401K match

Health insurance

Bonus incentives

Paid training

Great culture

Promote from within

Job summary

Gerry Lane Cadillac seeks a Service Advisor to own the customer experience in the service lane. You will be the first contact, explaining repair processes and coordinating technician scheduling while delivering warm, professional service.

We welcome candidates from customer service or hospitality backgrounds. Competitive pay, benefits, and opportunities for growth are offered at our Baton Rouge dealership.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to work well with others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Service Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience and complete tasks to leave a positive impression.
• Provide concierge support for owner inquiries, via phone or in person.
• Ensure daily technician time is utilized to service customers.

Skills

Organized

Teamwork

Time management

Communication

Professional appearance

Clean driving record

Background check

Job description

Gerry Lane Cadillac seeks a Service Advisor to own the customer experience in the service lane. You will be the first contact, explaining repair processes and coordinating technician scheduling while delivering warm, professional service.

We welcome candidates from customer service or hospitality backgrounds. Competitive pay, benefits, and opportunities for growth are offered at our Baton Rouge dealership.