Service Advisor: Customer Experience Pro

Luthermazda; Coon Rapids (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Job summary

Luther Mazda is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to ensure timely, quality service.

The role welcomes applicants from customer service backgrounds and prior retail or hospitality experience could be beneficial. The position offers a commission-based pay structure with a total annual target of $42k–$110k, depending on performance and sales.

Qualifications

• Organized and customer-focused approach.
• Strong time management and multitasking abilities.
• Excellent communication with customers across channels.
• Professional, well-groomed appearance and presentation.
• Willing to undergo pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane and ensure prompt, courteous service.
• Own the customer experience and carry out tasks to leave a positive impression.
• Provide concierge support for customer inquiries via phone or in person.
• Schedule and manage technicians' time to maximize service delivery.

Skills

Organized

Friendly personality

People management

Time management

Excellent communication

Professional appearance

Clean driving record

Background check willingness

Job description

Luther Mazda is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to ensure timely, quality service.

The role welcomes applicants from customer service backgrounds and prior retail or hospitality experience could be beneficial. The position offers a commission-based pay structure with a total annual target of $42k–$110k, depending on performance and sales.