Automotive Service Advisor | Drive Customer Satisfaction

Hyundai Motor America; Columbia Township (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Joe Machens Hyundai in Columbia, MO is seeking a proactive Service Advisor to initiate automotive services and repairs. You will act as the liaison between customers and technicians, ensuring clear communication of needs and recommended work.

Ideal candidates have 1-3 years of experience and a strong focus on customer satisfaction. The role emphasizes greeting customers, documenting repair requests, presenting estimates, and coordinating with technicians to ensure timely, accurate repairs.

Qualifications

• Previous Service Advisor experience in an automotive dealership or independent repair facility.
• Strong sales and customer service skills.
• Ability to build trust and rapport with customers.
• Excellent communication and organizational skills.
• Proficiency with dealership management systems and computer software.
• Valid driver's license with a clean driving record.
• Proficient in CDK & X-Time.

Responsibilities

• Greet customers promptly and professionally.
• Listen carefully to customer concerns and document repair requests accurately.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Present estimates and explain service recommendations in a clear, customer-friendly manner.
• Communicate regularly with customers regarding vehicle status and repair progress.
• Coordinate with technicians to ensure timely and accurate repairs.
• Review completed repairs with customers and explain work performed.
• Maintain high levels of customer satisfaction and retention.
• Meet performance goals related to customer pay sales, hours per repair order, and customer satisfaction.

Skills

Customer service

Sales skills

Communication

Organizational skills

Education

High School

Tools

CDK

X-Time

Job description

Joe Machens Hyundai in Columbia, MO is seeking a proactive Service Advisor to initiate automotive services and repairs. You will act as the liaison between customers and technicians, ensuring clear communication of needs and recommended work.

Ideal candidates have 1-3 years of experience and a strong focus on customer satisfaction. The role emphasizes greeting customers, documenting repair requests, presenting estimates, and coordinating with technicians to ensure timely, accurate repairs.