Automotive Service Advisor

Kansas City Hyundai; Merriam (KS); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off after 1 year

Job summary

Kansas City Hyundai in Merriam, Kansas seeks an Automotive Service Advisor to serve as the primary contact for customers and coordinate vehicle maintenance and repairs.

You will greet customers, assess service needs, explain recommendations and timelines, schedule appointments, and work with technicians to ensure timely, accurate service and outstanding customer care.

Qualifications

• Experience in automotive service or dealership environments preferred.
• Excellent verbal and written communication.
• Strong interpersonal and customer-service abilities.
• Highly organized with attention to detail.
• Ability to multitask in a fast-paced setting.
• Professional and dependable team member.

Responsibilities

• Welcome customers and provide a professional, friendly service experience.
• Listen carefully to understand vehicle concerns and service needs.
• Recommend maintenance and repairs based on vehicle needs.
• Explain service recommendations, costs, and timelines to customers.
• Schedule service appointments and coordinate repair orders from start to finish.
• Communicate with technicians and customers to ensure work is completed accurately and efficiently.
• Maintain accurate records and keep customers informed throughout the service process.
• Deliver a high level of customer satisfaction and build long-term relationships.

Skills

Customer service excellence

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Team player

Job description

Automotive Service Advisor

Kansas City Hyundai — Merriam, Kansas

Kansas City Hyundai is seeking a motivated and customer-focused Automotive Service Advisor to join our team in Merriam, Kansas. In this role, you will serve as a trusted point of contact for our customers, ensuring they receive exceptional service while helping coordinate vehicle maintenance and repairs.

What We Offer

• Competitive annual compensation: $70,000–$120,000
• Health, dental, and vision insurance
• Three weeks of paid time off after one year
• Opportunity to build lasting relationships with customers and grow within a leading automotive dealership

Key Responsibilities

• Welcome customers and provide a professional, friendly service experience
• Listen carefully to customers to understand their vehicle concerns and service needs
• Recommend appropriate maintenance and repairs based on vehicle needs
• Clearly explain service recommendations, costs, and timelines to customers
• Schedule service appointments and coordinate repair orders from start to finish
• Communicate with technicians and customers to ensure work is completed accurately and efficiently
• Maintain accurate records and keep customers informed throughout the service process
• Deliver a high level of customer satisfaction and help build long-term customer relationships

Qualifications

• Previous experience in automotive service, a dealership environment, or customer service preferred
• Excellent verbal and written communication skills
• Strong interpersonal and customer-service abilities
• Highly organized with excellent attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Professional, dependable, and team-oriented attitude

About Kansas City Hyundai

Kansas City Hyundai is a leading automotive dealership in Merriam, Kansas, committed to providing customers with quality vehicles, professional automotive service, and an outstanding ownership experience. Our team takes pride in delivering exceptional customer care and building lasting relationships within the community.

Equal Opportunity Employer

Kansas City Hyundai is an equal opportunity employer. We are committed to maintaining a workplace free from discrimination and harassment and do not discriminate based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.