Customer-Driven Auto Service Advisor

Max Motors Dealerships; Richmond (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

Max Motors Dealerships in Missouri is seeking a dedicated Service Advisor to be the first point of contact for customers. You will listen to vehicle needs, explain service options, and coordinate with technicians to ensure quality work.

This role requires strong communication, organization, and a customer-focused mindset. You’ll manage appointments, keep customers informed, and help drive service sales while staying up-to-date with promotions and manufacturer updates.

Qualifications

• High school diploma or equivalent.
• Prior customer service or sales experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers and record vehicle information and service needs.
• Consult with customers to determine service needs and provide recommendations.
• Schedule appointments and communicate vehicle status.
• Ensure documentation is accurate and timely.
• Inform customers of delays or additional services.
• Maintain relationships to promote retention and satisfaction.
• Communicate with technicians to ensure efficient service completion.
• Handle inquiries and complaints professionally.
• Meet service advisor sales and customer satisfaction goals.
• Stay updated on dealership promotions and manufacturer updates.

Skills

Customer service

Communication skills

Time management

Multitasking

Computer skills

Service software

Education

High school diploma

Tools

Automotive service software

Job description

Max Motors Dealerships in Missouri is seeking a dedicated Service Advisor to be the first point of contact for customers. You will listen to vehicle needs, explain service options, and coordinate with technicians to ensure quality work.

This role requires strong communication, organization, and a customer-focused mindset. You’ll manage appointments, keep customers informed, and help drive service sales while staying up-to-date with promotions and manufacturer updates.