Automotive Service Advisor — Drive Customer Satisfaction

Lithia & Driveway; Collierville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway in Collierville, TN is hiring Automotive Service Advisors to support a busy service team on site. The role emphasizes customer relations, accurate estimates, and efficient RO management to drive satisfaction and repeat business.

We seek individuals with previous service-advisory experience, a strong automotive background, and a commitment to delivering top-notch service. This is an onsite position with open Saturday availability.

Qualifications

• Must have prior Service Advisor experience.
• Background as automotive technician is a plus.
• Demonstrated ability to deliver high-quality customer support.
• 3+ years of experience with vehicle systems and maintenance.
• Strong teamwork and communication skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Promote communication between customers and technicians.
• Identify vehicle concerns and recommend appropriate services.
• Prepare accurate estimates for parts, labor, and repairs.
• Write and manage repair orders (ROs) from start to finish.
• Communicate additional service needs based on inspections.
• Verify and process warranty and service contract coverage.
• Keep customers informed on timelines, costs, and service updates.

Skills

Service advisory experience

Automotive technician background

Customer service excellence

Vehicle systems knowledge

Team-oriented

Valid driver's license

Job description

Lithia & Driveway in Collierville, TN is hiring Automotive Service Advisors to support a busy service team on site. The role emphasizes customer relations, accurate estimates, and efficient RO management to drive satisfaction and repeat business.

We seek individuals with previous service-advisory experience, a strong automotive background, and a commitment to delivering top-notch service. This is an onsite position with open Saturday availability.