Automotive Service Advisor: Elevate Customer Care & Repairs

L0829 Mercedes-Benz of Collierville; Collierville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is hiring an Automotive Service Advisor at L0829 Mercedes-Benz of Collierville in Collierville, TN. This onsite role requires open availability, including Saturdays, and reports to the Service Manager to build strong customer relationships.

Responsibilities include promoting communication between customers and technicians, identifying concerns, preparing estimates, managing repair orders, and communicating timelines and costs.

Qualifications

• Previous Service Advisor experience
• Automotive technician background
• Deliver high-quality customer support
• 3+ years of experience with vehicle systems and maintenance
• Team-oriented
• Valid driver's license and clean driving record

Responsibilities

• Promote communication between customers and technicians
• Identify vehicle concerns and recommend appropriate services
• Prepare accurate estimates for parts, labor, and repairs
• Write and manage repair orders (ROs) from start to finish
• Communicate additional service needs based on inspections
• Verify and process warranty and service contract coverage
• Keep customers informed on timelines, costs, and service updates

Job description

Lithia & Driveway is hiring an Automotive Service Advisor at L0829 Mercedes-Benz of Collierville in Collierville, TN. This onsite role requires open availability, including Saturdays, and reports to the Service Manager to build strong customer relationships.

Responsibilities include promoting communication between customers and technicians, identifying concerns, preparing estimates, managing repair orders, and communicating timelines and costs.