Automotive Service Advisor

Haley-Automotive-Group; Richmond (VA); On-site; USD 60,000 - 150,000; Full time

Job summary

Haley Automotive Group in Richmond, VA is seeking a skilled Automotive Service Advisor to greet customers, assess vehicle needs, and communicate repair options to technicians. You will provide cost estimates, coordinate service appointments, and keep customers informed throughout the repair process.

The role requires strong communication, automotive knowledge, and exceptional customer service. ASE certification and a valid driver's license are preferred; a disability accommodation is available

Qualifications

• ASE certifications preferred or required.
• Valid and clean driver's license required.

Responsibilities

• Greet customers and understand vehicle needs.
• Explain repair options and provide cost estimates.
• Coordinate service appointments with technicians.
• Write repair orders and manage warranties.
• Communicate progress and timelines to customers.
• Maintain accurate records and handle admin tasks.
• Serve as liaison between customers, service manager, technicians and parts.

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Education

ASE Certification(s)

Driver's License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Richmond, VA, US

2 days ago Requisition ID: 2727

Salary Range: $60,000.00 To $150,000.00 Annually

The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.

Key responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines to the customer.
• Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
• Sales and Administration:
  • Provide written cost estimates and obtain customer approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
  • Follow up with customers after service to ensure satisfaction.
• Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred or Required?)
• Valid and Clean Driver's License (Required)