Automotive Service Advisor — Elevate Customer Care

Fox-Motors; Farmington Hills (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Supplemental Life Insurance

Accident Insurance

Employee Assistance Programs

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors in Farmington Hills, MI is seeking a Service Advisor to be an automotive expert in the service lane, selling and scheduling needed service work, presenting repair orders, and maintaining customer records.

You will leverage automotive knowledge and strong communication to build trust with customers and drive long-term relationships, with opportunities for growth through Fox University.

Qualifications

• Two to four years related experience and/or training, or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver's license.

Responsibilities

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Obtains customer and vehicle data prior to arrival when possible.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Explains completed work and all charges to customers.
• Reviews repair orders to ensure that work is completed and authorized work is noted.

Skills

Customer service

Communication

Automotive knowledge

Time management

Sales orientation

Education

High school diploma or GED

Job description

Fox Motors in Farmington Hills, MI is seeking a Service Advisor to be an automotive expert in the service lane, selling and scheduling needed service work, presenting repair orders, and maintaining customer records.

You will leverage automotive knowledge and strong communication to build trust with customers and drive long-term relationships, with opportunities for growth through Fox University.