Customer-Driven Automotive Service Advisor

The Juris Agency; Rochester Hills (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Job summary

Fox Chevrolet in Rochester Hills, Michigan is seeking an Automotive Service Advisor to join our team. You will guide customers, advise on maintenance/repairs, and coordinate with technicians to deliver quality service.

We value strong communication, a customer-first attitude, and the ability to manage multiple tasks in a fast-paced setting. This role emphasizes accuracy in estimates and clear liaison with the service staff.

Qualifications

• Minimum 2 years in customer service or a related field.
• Strong interpersonal and communication skills.
• Understanding of automotive technology and ability to discuss vehicle issues.
• Ability to identify customer needs and provide solutions.
• Strong organizational abilities to handle multiple tasks.

Responsibilities

• Customer Interaction: Welcome customers and provide exceptional service.
• Service Consultation: Understand maintenance and repair needs and advise on options.
• Scheduling Appointments: Manage service appointments efficiently.
• Service Orders: Prepare estimates and communicate costs clearly.
• Liaison Role: Act as a conduit between customers and service team.
• Follow-up: Conduct follow-up calls to ensure satisfaction.

Skills

Customer service

Communication skills

Automotive knowledge

Scheduling

Team player

Job description

Fox Chevrolet in Rochester Hills, Michigan is seeking an Automotive Service Advisor to join our team. You will guide customers, advise on maintenance/repairs, and coordinate with technicians to deliver quality service.

We value strong communication, a customer-first attitude, and the ability to manage multiple tasks in a fast-paced setting. This role emphasizes accuracy in estimates and clear liaison with the service staff.