Automotive Service Advisor - Customer & Tech Liaison

Dennis Sneed Ford; Gower (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Employee Vehicle Purchase Program

Employee Discounts on Parts and ...

Growth Opportunities

Long-Term Career Stability

Family-Owned and Operated

Professional Team Environment

Job summary

Dennis Sneed Ford is seeking an experienced Automotive Service Advisor to join our Service Department. You will be the communication link between customers and technicians, ensuring each repair starts with clear concerns and ends with exceptional service.

In this role, you will welcome customers, gather information, translate concerns into repair orders, and keep customers informed throughout the process. We offer a professional team environment with growth opportunities.

Qualifications

• Candidates should have strong mechanical aptitude and familiarity with automotive systems.
• Excellent communication and customer service skills are essential.
• Professional appearance and positive attitude are required.
• Valid driver's license with a clean driving record is required.
• Ability to pass a pre-employment background check and drug screen.

Responsibilities

• Welcome customers promptly and professionally.
• Listen carefully to concerns and ask follow-up questions.
• Keep customers informed throughout the repair process.
• Explain repairs and maintenance recommendations clearly.
• Deliver an exceptional customer experience from arrival to vehicle delivery.
• Translate customer concerns into clear, detailed repair orders.
• Communicate effectively with technicians, parts and customers.
• Present maintenance options in a professional, easy-to-understand manner.
• Prioritize multiple repair orders and manage timelines.

Skills

Mechanical aptitude

Customer service skills

Communication skills

Professional appearance

Driver's license

Background check / drug screen

Job description

Dennis Sneed Ford is seeking an experienced Automotive Service Advisor to join our Service Department. You will be the communication link between customers and technicians, ensuring each repair starts with clear concerns and ends with exceptional service.

In this role, you will welcome customers, gather information, translate concerns into repair orders, and keep customers informed throughout the process. We offer a professional team environment with growth opportunities.