Automotive Service Advisor: Customer Solutions Lead

Fox Ford Inc.; Grand Rapids (MI); Sur place; USD 38 000 - 47 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k)

Paid time off

Employee discounts

Résumé du poste

Fox Ford in Grand Rapids, MI is seeking a Full-Time Service Advisor to join a dynamic team focused on delivering exceptional service in an energetic atmosphere. You will greet customers, identify needs, schedule appointments, document service requests, and communicate between customers and technicians to ensure a seamless experience.

You’ll help maintain a clean, safe workspace while upholding our integrity and excellence.

Qualifications

• Excellent communication and listening to customer needs.
• Ability to articulate solutions clearly and effectively.
• Customer-centric mindset to ensure positive experiences.
• Detail-oriented documentation of service requests and recommendations.
• Strong problem-solving and multitasking during busy periods.

Responsabilités

• Greet customers with enthusiasm and identify needs.
• Schedule appointments and document service requests.
• Communicate between customers and technicians.
• Update clients on vehicle status and recommendations.
• Maintain a clean workspace and uphold safety standards.
• Collaborate with team to contribute to a high-performance environment.

Connaissances

Excellent communication

Customer-centric mindset

Problem-solving

Detail-oriented

Multitasking

Integrity

Description du poste

Fox Ford in Grand Rapids, MI is seeking a Full-Time Service Advisor to join a dynamic team focused on delivering exceptional service in an energetic atmosphere. You will greet customers, identify needs, schedule appointments, document service requests, and communicate between customers and technicians to ensure a seamless experience.

You’ll help maintain a clean, safe workspace while upholding our integrity and excellence.