Automotive Service Advisor - Customer-centric Team Player

Gwsubaru; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Subaru in Grand Rapids, MI is seeking a Full Time Service Advisor to join on-site. You will greet customers, determine service needs, and communicate vehicle issues with clarity while ensuring a customer-focused experience. You will also maintain records and coordinate with technicians to keep workflow smooth.

The role emphasizes teamwork, excellence, and a positive, collaborative work environment, with comprehensive benefits and a competitive salary.

Qualifications

• Exceptional communication skills to engage with customers effectively.
• Strong problem-solving abilities to assess vehicle issues and recommend services.
• Customer-focused mindset to build trust and ensure satisfaction.
• Excellent organizational skills to manage multiple tasks in a fast-paced environment.
• Teamwork is crucial, coordinating with technicians and staff daily.

Responsibilities

• Greet customers and determine their service needs with professionalism.
• Communicate vehicle issues clearly and recommend appropriate services.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with service technicians to streamline workflow and updates to customers.

Skills

Communication

Problem solving

Customer focus

Organizational skills

Teamwork

Job description

Fox Subaru in Grand Rapids, MI is seeking a Full Time Service Advisor to join on-site. You will greet customers, determine service needs, and communicate vehicle issues with clarity while ensuring a customer-focused experience. You will also maintain records and coordinate with technicians to keep workflow smooth.

The role emphasizes teamwork, excellence, and a positive, collaborative work environment, with comprehensive benefits and a competitive salary.