Automotive Service Advisor

Fox Ford Inc.; Grand Rapids (MI); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Employee discounts

Job summary

Fox Ford in Grand Rapids, MI is seeking a Full-Time Service Advisor to join a dynamic team focused on delivering exceptional service in an energetic atmosphere. You will greet customers, identify needs, schedule appointments, document service requests, and communicate between customers and technicians to ensure a seamless experience.

You’ll help maintain a clean, safe workspace while upholding our integrity and excellence.

Qualifications

• Excellent communication and listening to customer needs.
• Ability to articulate solutions clearly and effectively.
• Customer-centric mindset to ensure positive experiences.
• Detail-oriented documentation of service requests and recommendations.
• Strong problem-solving and multitasking during busy periods.

Responsibilities

• Greet customers with enthusiasm and identify needs.
• Schedule appointments and document service requests.
• Communicate between customers and technicians.
• Update clients on vehicle status and recommendations.
• Maintain a clean workspace and uphold safety standards.
• Collaborate with team to contribute to a high-performance environment.

Skills

Excellent communication

Customer-centric mindset

Problem-solving

Detail-oriented

Multitasking

Integrity

Job description

Join us as a Full-Time Service Advisor at Fox Ford in Grand Rapids, MI where you will engage with a dynamic team focused on providing exceptional service while enjoying an energetic atmosphere. Here, every day brings new challenges, transforming you into a problem solver and a trusted advisor for our valued clients. Onsite, you'll be at the heart of the action, collaborating closely with colleagues and customers alike.

Your contributions will directly impact customer satisfaction and drive excellence in all we do. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Join a forward-thinking culture!

What it's like to be a Service Advisor at Service Advisor

As a Service Advisor at Fox Ford, your day-to-day expectations revolve around providing exemplary customer service and ensuring a seamless service experience. You'll greet customers with enthusiasm and identify their needs, all while maintaining a friendly rapport. Daily tasks include scheduling appointments, accurately documenting service requests, and communicating effectively between customers and our skilled technicians. You'll manage the flow of information, keeping clients updated on their vehicle status and discussing recommendations for services and repairs.

In addition, you'll maintain a clean and organized workspace, uphold safety standards, and embrace our commitment to integrity by providing honest and transparent advice. Collaborating with team members and contributing to a high-performance environment are essential, as is your proactive approach to problem-solving.

Does this sound like you?

To thrive as a Service Advisor at Fox Ford, you'll need a unique blend of skills that set you up for success in this fast-paced environment. Excellent communication is crucial; you must be adept at listening to customer needs and articulating solutions clearly and effectively. A customer-centric mindset is key, as your ultimate goal is to ensure every client's experience is positive and satisfying. Strong problem-solving abilities will help you navigate any challenges that arise, whether it's addressing customer concerns or coordinating with technicians. Additionally, a detail-oriented approach will enable you to accurately document service requests and recommendations.

You should also be able to multitask efficiently while maintaining a friendly demeanor, even during busy periods. Lastly, embodying our core values of humility, integrity, and excellence will not only enhance your role but also contribute to a thriving workplace culture.