Automotive Service Advisor: Customer-Focused Repairs & Scheduling

Hendrickcars; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Jeff Gordon Chevrolet in Wilmington, NC is seeking a Service Advisor to identify and document service needs, advise customers on recommended services, and schedule service appointments. You will compute costs for parts and labor and enter itemized estimates while upholding dealership standards and CSI targets.

Responsibilities include communicating clearly with customers and technicians, offering additional services, and ensuring safe, organized work areas.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Skills

Automotive

Customer service

Interpersonal communication

Reading repair estimates

Education

GED

High School Diploma

Tools

Microsoft Office

Dealership Management System (DMS)

Job description

Jeff Gordon Chevrolet in Wilmington, NC is seeking a Service Advisor to identify and document service needs, advise customers on recommended services, and schedule service appointments. You will compute costs for parts and labor and enter itemized estimates while upholding dealership standards and CSI targets.

Responsibilities include communicating clearly with customers and technicians, offering additional services, and ensuring safe, organized work areas.