Automotive Service Advisor – Elevate Customer Experience

Hendrick Automotive Group; Terry (MS); On-site; USD 40,000 - 65,000; Full time

Job summary

Terry Labonte Chevrolet in Greensboro, NC is seeking a service advisor to sell, identify, and document maintenance and repair services for customers. You will schedule service and work with technicians to ensure timely, accurate service delivery.

The role requires strong interpersonal and customer service skills, plus knowledge of automotive service operations. Flexibility for shifts may apply in a busy dealership environment.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with customer and technician.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimate cost of mechanical, electrical, or other repairs.
• Enter itemized estimate on service order and explain estimate to customer.
• Schedule appointments with customer.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.

Skills

Interpersonal skills

Customer service

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Accounting

Automotive

Tools

Dealership Management System

Microsoft Office

Job description

Terry Labonte Chevrolet in Greensboro, NC is seeking a service advisor to sell, identify, and document maintenance and repair services for customers. You will schedule service and work with technicians to ensure timely, accurate service delivery.

The role requires strong interpersonal and customer service skills, plus knowledge of automotive service operations. Flexibility for shifts may apply in a busy dealership environment.