Automotive Service Advisor - Customer Experience Champion

Hendrickcars; Greensboro (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Terry Labonte Chevrolet in Greensboro, NC is seeking a Service Advisor to help customers understand and document service needs. You will work with technicians to identify required maintenance, advise on recommended services, and schedule work while maintaining service standards.

The role requires strong customer service, organization, and communication skills; previous automotive or service experience is a plus. This is a full-time position with evening, weekend, and holiday shifts as needed.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards and keeps an organized, clean work area.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Terry Labonte Chevrolet in Greensboro, NC is seeking a Service Advisor to help customers understand and document service needs. You will work with technicians to identify required maintenance, advise on recommended services, and schedule work while maintaining service standards.

The role requires strong customer service, organization, and communication skills; previous automotive or service experience is a plus. This is a full-time position with evening, weekend, and holiday shifts as needed.