Automotive Service Advisor: Customer-Focused Liaison

Jimmy's Auto Outlet; Town of Fishkill (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Jimmy's Auto Outlet in Fishkill, NY, seeks a Service Advisor to be the primary contact for customers seeking service. You will listen to concerns, translate findings for customers, and coordinate with technicians to keep work flowing smoothly.

You will prepare estimates, secure approvals, and promote appropriate services while maintaining accurate records and a high level of customer satisfaction.

Qualifications

• Strong communication and interpersonal skills with a customer-first mindset.
• Experience in automotive service, retail, or related customer-facing roles is helpful.
• Basic knowledge of vehicle systems or willingness to learn is desired.

Responsibilities

• Greet customers, assess service needs, and document concerns on repair orders.
• Explain maintenance and repairs in plain language and outline options and timelines.
• Prepare written estimates and secure approvals before work begins.
• Act as liaison between customers and technicians, relaying updates and questions.
• Schedule appointments and manage the daily service workflow to minimize wait times.
• Follow up after service to confirm satisfaction and foster loyalty.
• Maintain organized records and ensure paperwork is complete and accurate.
• Promote additional services when beneficial to the customer and vehicle.

Skills

Communication skills

Customer-first mindset

Vehicle knowledge

Service management software

Organization

Driver's license

Tools

Service management software

Job description

Jimmy's Auto Outlet in Fishkill, NY, seeks a Service Advisor to be the primary contact for customers seeking service. You will listen to concerns, translate findings for customers, and coordinate with technicians to keep work flowing smoothly.

You will prepare estimates, secure approvals, and promote appropriate services while maintaining accurate records and a high level of customer satisfaction.