Customer-First Automotive Service Advisor

Jimmy's Auto Outlet Inc; City of Poughkeepsie (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Jimmy's Auto Outlet Inc in Fishkill, NY is seeking a Service Advisor to be the trusted link between customers and technicians. You will greet customers, listen to concerns, document repairs, and translate technical findings into clear, honest recommendations.

You will manage repair orders, schedule appointments, coordinate with the service team, and follow up after service to ensure satisfaction. A valid driver's license and comfort with service software help you succeed.

Qualifications

• Strong communication and interpersonal skills, with a customer-first mindset.
• Experience in automotive service, retail, or related customer-facing role is helpful.
• Comfort with computers and service management software.

Responsibilities

• Greet customers, assess service needs, and document concerns on repair orders.
• Explain maintenance and repairs in plain language, outlining options and timelines.
• Prepare written estimates and secure approvals before work begins.
• Liaise between customers and technicians, relaying updates and questions throughout service.
• Schedule appointments and manage daily service workflow to minimize wait times.
• Follow up after service to confirm satisfaction and foster loyalty.
• Maintain organized records and ensure paperwork is complete and accurate.
• Promote additional services when beneficial to the customer.

Skills

Communication skills

Interpersonal skills

Customer-first mindset

Organizational skills

Computer proficiency

Tools

Service management software

Job description

Jimmy's Auto Outlet Inc in Fishkill, NY is seeking a Service Advisor to be the trusted link between customers and technicians. You will greet customers, listen to concerns, document repairs, and translate technical findings into clear, honest recommendations.

You will manage repair orders, schedule appointments, coordinate with the service team, and follow up after service to ensure satisfaction. A valid driver's license and comfort with service software help you succeed.