Automotive Service Concierge

Jamestown Honda; Village of Lakewood (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Jamestown Honda in Lakewood, NY is seeking a friendly Service Advisor to be the first contact for customers in a fast-paced automotive service environment. You will greet clients, document concerns, communicate maintenance recommendations, and help coordinate repairs with technicians.

You’ll prepare repair orders, explain invoices, track status, and follow up to ensure a positive service experience. Strong communication and organizational skills are essential, with a customer-first mindset.

Qualifications

• Excellent communication and customer service abilities.
• Ability to listen, identify needs, and explain technical information clearly.
• Organized with strong time management and detail orientation.
• Comfortable working in a team with multiple priorities.
• Basic computer skills and willingness to learn dealership software.

Responsibilities

• Greet customers promptly and professionally, identifying service needs and documenting vehicle concerns accurately.
• Communicate recommended maintenance and repair services clearly and transparently.
• Prepare repair orders, estimate costs and timelines, and keep customers informed.
• Coordinate with technicians and service staff to support timely repairs.
• Review completed work with customers, explain invoices, and ensure a positive service experience.
• Follow up with customers regarding status updates and service recommendations.
• Maintain accurate records of customer interactions, repair orders, and service history.
• Support department goals related to customer satisfaction, efficiency, and quality service.

Skills

Strong communication

Customer service

Attention to detail

Teamwork

Time management

Basic computer skills

Customer-facing experience

Tools

Service software

Dealership systems

Job description

Jamestown Honda in Lakewood, NY is seeking a friendly Service Advisor to be the first contact for customers in a fast-paced automotive service environment. You will greet clients, document concerns, communicate maintenance recommendations, and help coordinate repairs with technicians.

You’ll prepare repair orders, explain invoices, track status, and follow up to ensure a positive service experience. Strong communication and organizational skills are essential, with a customer-first mindset.