Automotive Service Advisor - Customer-Focused Growth

GreatWater 360 Auto Care; Highland Park (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Paid time off

Parental leave

Employee discounts

Job summary

D&R Autoworks, a GreatWater Garage, is seeking an experienced Service Advisor / Service Writer to connect customers with technicians, build trust, and ensure smooth shop operations in Highland Park, IL.

You will greet customers, handle service questions, sell maintenance, and document details in our shop software, while coordinating with technicians and managing vehicle progress. This role emphasizes service, sales, and teamwork in a neighborhood shop environment.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Comfortable using computer systems and shop management software.
• Basic mechanical knowledge is a plus.
• High school diploma or GED required.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and communicate recommendations clearly.
• Obtain customer authorization for repairs.
• Work closely with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations when needed to support workflow.

Skills

Service Advisor experience

Sales experience

Customer service

Communication

Organizational skills

Mechanical knowledge

Shop software

Education

High school diploma or GED

Tools

Shop management software

Job description

D&R Autoworks, a GreatWater Garage, is seeking an experienced Service Advisor / Service Writer to connect customers with technicians, build trust, and ensure smooth shop operations in Highland Park, IL.

You will greet customers, handle service questions, sell maintenance, and document details in our shop software, while coordinating with technicians and managing vehicle progress. This role emphasizes service, sales, and teamwork in a neighborhood shop environment.