Customer-Focused Auto Service Advisor | Growth & Benefits

GreatWater 360 Auto Care; Hudsonville (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Match

Paid time off

Paid holidays

Life Insurance

Employee Assistance Program

ASE test reimbursement

Job summary

GreatWater 360 Auto Care in Hudsonville, MI is seeking an experienced Service Advisor / Service Writer to be the primary link between customers and technicians. You will greet customers, answer questions, sell maintenance services, and manage vehicle information in our shop software.

Join a neighborhood-style shop backed by a growing automotive network, with opportunities for career growth, paid training, and a supportive team environment.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Comfortable using computer systems and shop management software.
• Basic mechanical knowledge is a plus.
• High school diploma or GED required.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and communicate recommendations clearly.
• Obtain customer authorization for repairs.
• Work closely with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations when needed to support workflow.

Skills

1+ year service advisor experience

1+ year sales experience

customer service

communication skills

organization

shop management software

mechanical knowledge

high school diploma or GED

valid driver’s license

Education

High school diploma or GED

Job description

GreatWater 360 Auto Care in Hudsonville, MI is seeking an experienced Service Advisor / Service Writer to be the primary link between customers and technicians. You will greet customers, answer questions, sell maintenance services, and manage vehicle information in our shop software.

Join a neighborhood-style shop backed by a growing automotive network, with opportunities for career growth, paid training, and a supportive team environment.