Automotive Service Advisor - Highland Park, IL

GreatWater 360 Auto Care

Highland Park (IL)

On-site

USD 55,000 - 85,000

Full time

11 days ago

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Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Paid time off

Parental leave

Employee discounts

Job summary

D&R Autoworks, a GreatWater Garage, is seeking an experienced Service Advisor / Service Writer to connect customers with technicians, build trust, and ensure smooth shop operations in Highland Park, IL.

You will greet customers, handle service questions, sell maintenance, and document details in our shop software, while coordinating with technicians and managing vehicle progress. This role emphasizes service, sales, and teamwork in a neighborhood shop environment.

Qualifications

1+ year Service Advisor / Service Writer experience preferred.
1+ year sales experience or demonstrated ability to sell services.
Strong customer service and relationship-building skills.
Excellent communication and organizational abilities.
Ability to work effectively in a fast-paced environment with frequent interruptions.
Comfortable using computer systems and shop management software.
Basic mechanical knowledge is a plus.
High school diploma or GED required.
Valid driver’s license with acceptable driving record.

Responsibilities

Greet customers warmly and provide a friendly, professional experience.
Answer incoming calls promptly and assist customers with service questions.
Sell recommended maintenance and repair services.
Enter and track customer and vehicle information in shop management software.
Tag vehicles and document service needs upon arrival.
Build repair estimates and communicate recommendations clearly.
Obtain customer authorization for repairs.
Work closely with technicians to review inspection results and service recommendations.
Assign work orders based on technician availability and skill level.
Track vehicle progress and maintain clear notes in work orders.
Notify customers when vehicles are ready and arrange payment and vehicle pickup.
Perform occasional vehicle road tests.
Assist with general shop operations when needed to support workflow.

Skills

Service Advisor experience

Sales experience

Customer service

Communication

Organizational skills

Mechanical knowledge

Shop software

Education

High school diploma or GED

Tools

Shop management software

Job description

Description

Automotive Service Advisor / Service Writer - D&R Autoworks

D&R Autoworks a GreatWater Garage
Shop Address: 1454 Old Deerfield Rd, Highland Park, IL 60035
Shop Hours: M-F: 7AM-5:30PM CST
$55,000 - $85,000 YEARLY - Hourly Pay + Monthly Performance Opportunities

Help Customers Feel Confident About Their Vehicle Care

We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable.

We combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you.

What You’ll Do:

As a Service Advisor, you’ll serve as the primary connection between our customers and the technician team. Our team believes no task is too small when it comes to helping customers and supporting the shop.

Greet customers warmly and provide a friendly, professional experience
Answer incoming calls promptly and assist customers with service questions
Sell recommended maintenance and repair services
Enter and track customer and vehicle information in shop management software
Tag vehicles and document service needs upon arrival
Build repair estimates and communicate recommendations clearly
Obtain customer authorization for repairs
Work closely with technicians to review inspection results and service recommendations
Assign work orders based on technician availability and skill level
Track vehicle progress and maintain clear notes in work orders
Notify customers when vehicles are ready and arrange payment and vehicle pickup
Perform occasional vehicle road tests
Assist with general shop operations when needed to support workflow

What You Can Expect:

Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience.

Competitive hourly pay
Paid training and skill development
Modern tools and equipment
Supportive team environment
Career advancement opportunities
Stable workflow and professional shop environment

Requirements

What We’re Looking For:

1+ year Service Advisor / Service Writer experience preferred
1+ year sales experience or demonstrated ability to sell services
Strong customer service and relationship-building skills
Excellent communication and organizational abilities
Ability to work effectively in a fast-paced environment with frequent interruptions
Comfortable using computer systems and shop management software
Basic mechanical knowledge is a plus
High school diploma or GED required
Valid driver’s license with acceptable driving record

Work Environment

This role operates within a professional automotive repair shop environment and requires the ability to:
Stand for extended periods
Lift up to 50 pounds when needed
Drive vehicles for testing or operational purposes
Work in a fast-paced environment with customer interaction
Use standard office equipment such as computers, phones, and shop software

Supporting Employees Beyond the Work:

At GreatWater, we believe a rewarding career should come with support that goes beyond the shop floor. From strong health coverage and paid time off to training, career growth, and programs that invest in your future, our benefits are built to help you thrive at work and at home.

(Benefits begin the date of hire, except for 401k which begins on the 90th date of employment.)