Automotive Service Advisor — Growth, Incentives & Benefits

Murgado Automotive Group; Barrington (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Ongoing training and development

Job summary

Motor Werks, part of the Murgado Automotive Group, seeks a Service Advisor to greet customers, document service requests, and coordinate with technicians in a busy Barrington, IL dealership. You will communicate clearly, provide repair estimates, and ensure a smooth service experience.

Ideal candidates have automotive knowledge, strong customer service skills, and experience with dealership systems. Training and growth opportunities are offered within the group.

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Knowledge of automotive service and repair processes, including basic technical terminology.

Responsibilities

• Greet customers in a friendly and professional manner and assist them with scheduling service appointments.
• Listen to customer concerns and accurately document service requests and vehicle symptoms.
• Conduct vehicle walk-around inspections to identify service needs and communicate recommended repairs to customers.
• Provide transparent and detailed explanations of service recommendations, including estimated costs and timelines.
• Coordinate with the service team to ensure timely and efficient completion of customer repairs and maintenance.
• Maintain open communication with customers throughout the service process, providing updates on repair progress.

Skills

Customer service

Communication

Automotive knowledge

Documentation

Multitasking

CRM systems

Education

High School Diploma or equivalent

Tools

CDK Global

Dealer Management System

Job description

Motor Werks, part of the Murgado Automotive Group, seeks a Service Advisor to greet customers, document service requests, and coordinate with technicians in a busy Barrington, IL dealership. You will communicate clearly, provide repair estimates, and ensure a smooth service experience.

Ideal candidates have automotive knowledge, strong customer service skills, and experience with dealership systems. Training and growth opportunities are offered within the group.