Automotive Service Advisor - Customer-Focused Growth

i.g. Burton; Elkton, Northern (MD, KY); Hybrid; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Paid Time Off

401K

Paid Holidays

Job summary

i.g. Burton Auto Group in Elkton, MD is seeking a Service Advisor to act as the liaison between the service technicians and customers. You will explain repairs and routine maintenance, ensure customers are well taken care of, and leave satisfied with their vehicles.

You will greet customers promptly, translate needs to technicians, provide estimates, and follow up on progress. Prior experience with Reynolds & Reynolds and a passion for cars are a plus.

Qualifications

• Dealership experience is a plus.
• Bi-lingual abilities are highly valued.
• Energetic, proactive attitude essential.
• Ability to thrive in a fast-paced environment.
• Passion for cars and helping customers with their vehicle needs.
• Experience with Reynolds & Reynolds is a plus.
• Sales experience is beneficial.

Responsibilities

• Greet service department customers promptly and courteously; attitude is everything.
• Listen to customers and clearly translate repair needs to techs.
• Inform customers of needed/recommended factory maintenance.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Manage extended service contracts.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Dealership experience

Bi-lingual

Energetic/go-getter

Fast-paced environment

Customer-focused

Reynolds & Reynolds experience

Sales experience

Job description

i.g. Burton Auto Group in Elkton, MD is seeking a Service Advisor to act as the liaison between the service technicians and customers. You will explain repairs and routine maintenance, ensure customers are well taken care of, and leave satisfied with their vehicles.

You will greet customers promptly, translate needs to technicians, provide estimates, and follow up on progress. Prior experience with Reynolds & Reynolds and a passion for cars are a plus.