Automotive Service Advisor | Customer‑Centric Auto Care

Honesty-Automotive-Repairs; Mount Pocono (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Free uniforms

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job summary

Honesty-Automotive-Repairs in Mount Pocono, PA is seeking an Automotive Service Advisor to be the primary contact for customers seeking maintenance and repairs. You will coordinate between customers and technicians, provide transparent estimates, and recommend services.

This role blends mechanical knowledge with sales and customer service, offering opportunities to upsell oil changes, tire rotations, and diagnostics while delivering an outstanding service experience.

Qualifications

• Proven experience as a service advisor in a dealership environment.
• Strong mechanical knowledge and ability to explain technical details clearly.
• Experience with estimating software and repairs guidance.

Responsibilities

• Greet customers and document vehicle concerns accurately.
• Explain repairs with estimates and timelines using estimating tools.
• Upsell services such as oil changes, rotations, brakes, and alignments.
• Prepare repair estimates, secure customer approval, and communicate progress.
• Coordinate with technicians to prioritize work orders and complete on time.
• Maintain clear client communication throughout the service process.

Skills

Customer service

Sales ability

Communication

Automotive diagnostics knowledge

Estimation communication

Multitasking under pressure

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Estimating software

Job description

Honesty-Automotive-Repairs in Mount Pocono, PA is seeking an Automotive Service Advisor to be the primary contact for customers seeking maintenance and repairs. You will coordinate between customers and technicians, provide transparent estimates, and recommend services.

This role blends mechanical knowledge with sales and customer service, offering opportunities to upsell oil changes, tire rotations, and diagnostics while delivering an outstanding service experience.