Lead Automotive Service Advisor - Elevate Customer Experience

Blaise Alexander Family Dealerships - State College Jeep; State College (Centre County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Free Health Insurance

Dental and Vision Insurance Plans

401(k) Retirement Plan

Wellness Program

Life Insurance and Disability

Job summary

Blaise Alexander Family Dealerships in Pennsylvania is seeking an Automotive Service Advisor to join our growing team. You will greet customers, gather vehicle data, document concerns, and coordinate with technicians to diagnose and repair vehicles.

The role emphasizes strong communication, independent task management, and building rapport to maintain CSI. A HS diploma and a valid driver's license are required; dealership experience is preferred; Reynolds and Reynolds or xTime knowledge is a

Qualifications

• 10+ years experience as a service advisor; dealership experience preferred.
• Ability to communicate with customers and manage tasks independently.
• HS Diploma or Equivalent; Valid Driver’s License.

Responsibilities

• Greet customers and assist with service needs.
• Document vehicle data and customer concerns.
• Set up technicians with maintenance and repairs.
• Provide progress updates via phone, email or text.
• Disclose additional work and obtain customer signature.
• Schedule future maintenance appointments.

Skills

Service advisor experience

Customer communication

Independent work

Dealership environment

Education

HS Diploma

Tools

Reynolds and Reynolds

xTime

Job description

Blaise Alexander Family Dealerships in Pennsylvania is seeking an Automotive Service Advisor to join our growing team. You will greet customers, gather vehicle data, document concerns, and coordinate with technicians to diagnose and repair vehicles.

The role emphasizes strong communication, independent task management, and building rapport to maintain CSI. A HS diploma and a valid driver's license are required; dealership experience is preferred; Reynolds and Reynolds or xTime knowledge is a