Automotive Service Advisor

Jones Auto Group; Lancaster (Lancaster County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) with company match

Paid time off and paid holidays

Company‑paid life insurance

Employee discounts

Referral program

Uniforms provided with laundering服务

Job summary

Jones Family of Dealerships in Lancaster, PA is seeking an Automotive Service Advisor to be the primary contact for customers in our service department. You will accurately document vehicle concerns, explain service needs, and coordinate with technicians to deliver timely repairs.

The ideal candidate brings solid automotive knowledge, excellent communication, and a customer-first mindset. You will prepare estimates, update customers on progress, and ensure a smooth, positive service experience

Qualifications

• Valid driver’s license.
• Previous automotive service advisor experience is a plus.
• Strong knowledge of vehicles and common issues.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Accurate documentation and organizational skills.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle symptoms and service needs.
• Provide clear explanations and recommendations for necessary repairs and routine maintenance.
• Prepare and communicate repair estimates, including cost and expected completion time.
• Coordinate closely with technicians to ensure timely and accurate service delivery.
• Maintain ongoing communication with customers regarding vehicle status and service updates.
• Address and resolve customer concerns or complaints to ensure satisfaction and retention.

Skills

Customer service

Communication

Automotive knowledge

Multitasking

Problem solving

Job description

The Automotive Service Advisor at Jones Family of Dealerships plays a key role in delivering exceptional customer service within our automotive service department here in Lancaster, PA. This position serves as the primary point of contact for customers, ensuring their vehicle service needs are clearly understood, accurately documented, and efficiently resolved. The ideal candidate will have strong automotive knowledge, excellent communication skills, and a customer-focused mindset.

Responsibilities:

• Greet customers promptly and professionally, creating a positive service experience
• Listen to customer concerns and accurately document vehicle symptoms and service needs
• Provide clear explanations and recommendations for necessary repairs and routine maintenance
• Prepare and communicate repair estimates, including cost and expected completion time
• Coordinate closely with technicians to ensure timely and accurate service delivery
• Maintain ongoing communication with customers regarding vehicle status and service updates
• Address and resolve customer concerns or complaints to ensure satisfaction and retention

Requirements:

• Valid driver’s license
• Previous experience as an automotive service advisor a plus
• Strong knowledge of vehicles, including common issues and repair procedures
• Excellent communication, customer service, and interpersonal skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong problem‑solving skills and attention to detail
• Accurate documentation and organizational skills

Benefits:

• Competitive salary with bonus potential
• Opportunities for career growth and advancement
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with company match
• Paid time off and paid holidays
• Company‑paid life insurance
• Employee discounts
• Referral program
• Uniforms provided with laundering service

About the Company:

The Jones Family of Dealerships has proudly served the Lancaster, Pennsylvania community for over 65 years. We are committed to excellence in customer service, quality workmanship, and fostering a supportive work environment. Join our team and be part of a trusted, family‑owned organization that values its employees and invests in their success.

Equal Opportunity Employer:

Jones Family of Dealerships is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.