Automotive Service Advisor: Customer-Centric Auto Care

Hondru-Auto-Group; Elizabethtown (Lancaster County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Plan options

Dental & Vision Insurance

Health Savings Account

Flexible Spending Account

Life Insurance

401K Plan

Paid time off & holidays

Short & Long-Term Disability

Work-Life balance culture

Employee Appreciation Days

Employee Discounts on Vehicles

Job summary

Hondru Auto Group in Elizabethtown, PA is seeking an Automotive Service Advisor to join our team. You will assist customers in person, by phone, and by email, prepare repair orders and service estimates, and coordinate scheduling.

We value attention to detail, reliable attendance, and a willingness to learn. Training is available; hours are generally 7 am to 5 pm with Saturday rotation, supporting customers across our Elizabethtown, Manheim, and Mount Joy locations.

Qualifications

• Desire to provide excellent customer service, driven to help serve others
• Willingness to learn and excel at your career goals
• Valid Driver’s License, with a good driving record

Responsibilities

• Provide excellent customer service.
• Consistent, regular attendance and punctuality.
• Advise customers about necessary services for routine maintenance, following the manufacturer's specifications.
• Document customer service issues and needs.
• Interact with customers in person, over the phone, and by email.
• Prepare repair orders/invoices for customers and estimates of service for needed repairs.
• Schedule service appointments.
• Pick up and delivery of customer vehicles.

Skills

Customer service

Communication

Attention to detail

Listening skills

Valid driver’s license

Job description

Hondru Auto Group in Elizabethtown, PA is seeking an Automotive Service Advisor to join our team. You will assist customers in person, by phone, and by email, prepare repair orders and service estimates, and coordinate scheduling.

We value attention to detail, reliable attendance, and a willingness to learn. Training is available; hours are generally 7 am to 5 pm with Saturday rotation, supporting customers across our Elizabethtown, Manheim, and Mount Joy locations.