Entry-Level Auto Service Advisor — Paid Training & PTO

Lovering Auto Group; Concord (NH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Paid factory training

3 weeks PTO first year

401(k) matching

Medical, vision & dental benefits

Tuition assistance

Employee discounts

Wellness focus

Job summary

Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment.

This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently. We offer competitive pay, paid factory training, and a full benefits package including 401K, medical, vision and dental, plus tuition assistance and employee

Qualifications

• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced, team environment.
• Reliability, punctuality and a professional appearance.

Responsibilities

• Handle telephone and web inquiries regarding service work and appointments
• Provide an EXCELLENT customer service experience
• Prepare and process repair orders
• Advise customers on the care of their vehicles
• Consult with technicians regarding required repairs
• Review repair orders to ensure work is completed and additional work noted
• Explain completed work and charges to customers
• Maintain high customer satisfaction standards
• Maintain a professional appearance

Skills

Customer service

Communication

Team player

Punctuality

Positive attitude

Self-starter

Detail-oriented

Computer skills

CDK experience

Tools

CDK

Job description

Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment.

This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently. We offer competitive pay, paid factory training, and a full benefits package including 401K, medical, vision and dental, plus tuition assistance and employee