Automotive Service Advisor — Customer Focus & Growth

Crown-Volvo-Cars; Lealman (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO)

Disability coverage (short/long-term)

Life insurance

401K with company match

Growth and advancement opportunities

Community service opportunities

Environmentally conscious workplace

Job summary

Crown Volvo Cars in Florida is seeking an experienced Service Advisor to interact daily with customers, service technicians, and managers. The role emphasizes exceptional customer service, accurate repair documentation, and clear communication of findings.

The team offers stability in an established dealership group with opportunities for growth, a customer-centric culture, and a supportive work environment. Equal opportunity employer.

Qualifications

• Minimum one year of experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient on the computer and able to operate both standard and automatic vehicles.
• Ability to explain repairs to customers clearly and accurately.
• Willingness to work a predictable schedule and weekend days.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined customer satisfaction score objectives (CSI).
• Schedule service appointments and obtain customer and vehicle data prior to arrival.
• Greet customers and obtain vehicle information.
• Write up and enter vehicle problems on the repair order (written/computer).
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written cost estimates for labor/parts.
• Maximize product knowledge.
• Explain completed work to customers.
• Implement and maintain quality control process.
• Other duties as needed.

Skills

Customer service

Computer skills

Friendly demeanor

Communication

Detail-oriented

Job description

Crown Volvo Cars in Florida is seeking an experienced Service Advisor to interact daily with customers, service technicians, and managers. The role emphasizes exceptional customer service, accurate repair documentation, and clear communication of findings.

The team offers stability in an established dealership group with opportunities for growth, a customer-centric culture, and a supportive work environment. Equal opportunity employer.