Automotive Service Advisor - Customer Focus & Growth

George Nunnally Chevrolet; Bentonville (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Job summary

George Nunnally Chevrolet in Bentonville, Arkansas, seeks an experienced Service Advisor to be the primary contact for customers, guiding them through service needs with professionalism and expertise.

The role emphasizes customer-focused service, accurate cost estimates, and coordination between customers and technicians, with a goal of maintaining high satisfaction in a fast-paced dealership environment.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership setting is preferred.
• Strong knowledge of automotive repair and maintenance.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills with a commitment to exceeding expectations.
• Highly organized and detail-oriented with strong time management abilities.
• Proficient in computer systems and dealership management software.
• Ability to work effectively in a fast-paced environment.
• Valid driver's license and a clean driving record.

Responsibilities

• Greet customers warmly and assist them with their service inquiries.
• Clearly explain vehicle issues, recommend necessary repairs and maintenance, and provide accurate cost estimates.
• Act as a liaison between customers and service technicians.
• Schedule service appointments and manage workflow efficiently.
• Maintain accurate customer records and vehicle service histories.
• Process payments and handle customer concerns with a positive attitude.
• Uphold George Nunnally Chevrolet's high standards of customer satisfaction.

Skills

Communication skills

Interpersonal skills

Customer service

Time management

CRM software

Dealership experience

Education

High school diploma

Tools

Dealer management software

Job description

George Nunnally Chevrolet in Bentonville, Arkansas, seeks an experienced Service Advisor to be the primary contact for customers, guiding them through service needs with professionalism and expertise.

The role emphasizes customer-focused service, accurate cost estimates, and coordination between customers and technicians, with a goal of maintaining high satisfaction in a fast-paced dealership environment.