Automotive Service Advisor – Customer Focus & Benefits

Horne Chrysler Dodge Jeep Ram Show Low; Show Low (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Lucrative compensation plan

Paid time off

Medical benefits

Employee vehicle purchase program

Job summary

Horne Chrysler Dodge Jeep Ram Show Low is seeking an Automotive Service Advisor to greet customers, assess vehicle service needs, and promote services with deep product knowledge. You will provide accurate estimates, secure approvals, and monitor ongoing work while maintaining excellent customer service.

The role requires at least two years of experience, a valid Arizona driver's license, and a professional, high-energy approach.

Qualifications

• Two or more years of experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state of employment with a clean driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• Outstanding communication skills in both verbal and written.

Responsibilities

• Meet and greet service customers promptly in a professional manner.
• Inspect vehicle and identify service needs using history.
• Promote services, parts and accessories with product knowledge.
• Provide accurate cost and time estimates and obtain customer authorization.
• Check progress and communicate changes to customers.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and conduct post-repair follow-up.
• Inspect vehicles before delivery and communicate results.
• Meet state and federal requirements for auto repair and consumer protection.
• Demonstrate company values in all interactions.

Skills

Customer service

Communication

Professional appearance

Strong work ethic

High-energy

Process-driven

Education

High school diploma or equivalent

Job description

Horne Chrysler Dodge Jeep Ram Show Low is seeking an Automotive Service Advisor to greet customers, assess vehicle service needs, and promote services with deep product knowledge. You will provide accurate estimates, secure approvals, and monitor ongoing work while maintaining excellent customer service.

The role requires at least two years of experience, a valid Arizona driver's license, and a professional, high-energy approach.