Service Writer - Show Low , Arizona, United States

Horne Chrysler Dodge Jeep Ram Show Low; Show Low (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Lucrative compensation plan

Paid time off

Medical benefits

Employee vehicle purchase program

Job summary

Horne Chrysler Dodge Jeep Ram Show Low is seeking an Automotive Service Advisor to enhance customer satisfaction. This role requires meeting customers, inspecting vehicles and effectively communicating service options, costs, and timelines.

The ideal candidate must have at least two years of experience as a service advisor, a valid driver license, excellent communication skills, and a professional appearance. We offer a lucrative compensation plan and comprehensive medical benefits.

Qualifications

• Two or more years of previous experience as a service advisor.
• Valid driver license in the state and a good driving record.
• Ability to work well in a process-driven environment.

Responsibilities

• Meet and greet service customers promptly.
• Inspect vehicle and identify customer’s service needs.
• Communicate cost and time estimates to customers.
• Administer new and used vehicle warranty repairs.

Skills

Customer service skills

Communication skills

Product knowledge

Work ethic

Education

High school diploma or equivalent

Job description

Automotive Service Advisor

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Benefits

• Lucrative compensation plan
• Paid time off
• Medical benefits
• Employee vehicle purchase program

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.