Automotive Service Advisor | Lucrative Pay & Benefits

Horne Kia; Gilbert (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Lucrative compensation

Paid time off

Medical insurance

Employee vehicle purchase program

Job summary

Horne Kia in Gilbert, AZ is seeking an Automotive Service Advisor who believes customer service is a craft built on charisma, communication, and product knowledge. You will greet customers promptly and professionally and assess their service needs by inspecting vehicles and service history.

You will promote appropriate services, parts, and accessories, provide accurate cost and time estimates, obtain authorization, and monitor progress.

Qualifications

• Two or more years of experience as a service advisor.
• Excellent customer service skills and a professional appearance.
• Valid driver license with a good driving record.
• Ability to work in a process-driven environment.
• Outstanding communication skills, both verbal and written.

Responsibilities

• Greet service customers promptly in a professional and courteous manner.
• Inspect vehicles and refer to service history to identify service needs.
• Promote services, parts, and accessories by understanding products.
• Provide accurate cost and time estimates and obtain customer authorization.
• Check progress, communicate changes in cost or delivery time to customers.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and conduct post-repair follow-up.
• Inspect vehicles before delivery and communicate results to customers.
• Adhere to state and federal automotive laws and company values.

Skills

Customer service

Communication

Professional appearance

Written communication

High energy

Education

High school diploma or equivalent

Job description

Horne Kia in Gilbert, AZ is seeking an Automotive Service Advisor who believes customer service is a craft built on charisma, communication, and product knowledge. You will greet customers promptly and professionally and assess their service needs by inspecting vehicles and service history.

You will promote appropriate services, parts, and accessories, provide accurate cost and time estimates, obtain authorization, and monitor progress.