Automotive Service Advisor: Customer-First Car Care Pro

Jiffy Lube; Baltimore (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid PTO & Holidays

401k with company match

Uniforms and advancement

Job summary

Jiffy Lube is seeking a Service Advisor in Baltimore, MD to create a positive guest experience and communicate vehicle needs clearly. You will educate customers on service options, capture their needs, and relay information to technicians while upholding quality and speed.

Responsibilities include offering tailored maintenance recommendations, guiding customers through the service process, and ensuring satisfaction.

Qualifications

• 1 year of experience in a dealership, auto shop, tire center, or quick lube environment is preferred.
• Ability to provide exceptional customer service and automotive knowledge.

Responsibilities

• Provide exceptional customer service to Jiffy Lube guests.
• Educate customers about vehicle condition and service options.
• Capture guests' needs and provide updates throughout the process.
• Offer tailored maintenance recommendations and relay information to technicians.
• Perform or coordinate routine maintenance services as needed.
• Support daily store operations and team success.

Skills

Customer service

Communication

Empathy

Upselling

Tools

Computer skills

Job description

Jiffy Lube is seeking a Service Advisor in Baltimore, MD to create a positive guest experience and communicate vehicle needs clearly. You will educate customers on service options, capture their needs, and relay information to technicians while upholding quality and speed.

Responsibilities include offering tailored maintenance recommendations, guiding customers through the service process, and ensuring satisfaction.