Automotive Service Advisor: Guest Experience Pro

Jiffy Lube; Roselle (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid PTO/ Holidays

Uniforms

Advancement

Company Discounts

Flexible Schedule

Team Environment

Job summary

Jiffy Lube is hiring Service Advisors to provide exceptional guest experiences in our stores. You will discuss service options, relay information clearly, and help customers make informed decisions while upholding brand standards.

Job involves face-to-face interactions, product knowledge, and basic maintenance tasks. We support training through Jiffy Lube University and offer advancement opportunities within the J-Team.

Qualifications

• Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube.

Responsibilities

• Providing Jiffy Lube Guests’ with exceptional and world class customer service
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests’ product needs and providing updates throughout the process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of Manufacturer time and mileage recommendations
• Performing Jiffy Lubes’ Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.

Job description

Jiffy Lube is hiring Service Advisors to provide exceptional guest experiences in our stores. You will discuss service options, relay information clearly, and help customers make informed decisions while upholding brand standards.

Job involves face-to-face interactions, product knowledge, and basic maintenance tasks. We support training through Jiffy Lube University and offer advancement opportunities within the J-Team.