Automotive Service Advisor & Customer Experience Specialist

Fury Motors; Waconia (MN); On-site; USD 48,000 - 180,000; Full time

Job summary

Fury Motors is seeking a Service Advisor to act as the primary liaison between customers and the service department. You will ensure clear communication, accurate repair estimates, and a positive experience throughout the service process.

Key responsibilities include greeting customers, creating repair orders, presenting findings, obtaining approvals, coordinating with technicians, and handling scheduling. Excellent customer service and automotive knowledge are valued.

Qualifications

• 1–2 years service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to learn DMS and scheduling systems.
• Automotive knowledge preferred.

Responsibilities

• Greet customers and document vehicle concerns.
• Create repair orders and estimate repairs.
• Communicate technician findings and recommend services.
• Obtain approvals and maintain clear communication with customers.
• Handle phone calls, scheduling, and appointment management.
• Review MPI results with customers.
• Coordinate with Parts and Technicians on repair timelines.
• Close repair orders and review final invoices.
• Support warranty documentation as needed.
• Maintain CSI expectations and follow‑up processes.

Skills

Customer service

Communication

Automotive knowledge

Tools

DMS / scheduling systems

Job description

Fury Motors is seeking a Service Advisor to act as the primary liaison between customers and the service department. You will ensure clear communication, accurate repair estimates, and a positive experience throughout the service process.

Key responsibilities include greeting customers, creating repair orders, presenting findings, obtaining approvals, coordinating with technicians, and handling scheduling. Excellent customer service and automotive knowledge are valued.