Automotive Service Advisor: Customer Experience & Sales
Cogentanalytics
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Job summary
Cogentanalytics is seeking a Service Advisor to manage the customer experience from vehicle check-in through delivery while maximizing service sales opportunities. You will translate vehicle needs into repair orders, present recommendations, obtain approvals, and ensure customers receive professional, timely service.
This role directly impacts customer satisfaction, revenue growth, gross profit, and customer retention, requiring strong communication with customers and technicians and a focus on
Job description
Cogentanalytics is seeking a Service Advisor to manage the customer experience from vehicle check-in through delivery while maximizing service sales opportunities. You will translate vehicle needs into repair orders, present recommendations, obtain approvals, and ensure customers receive professional, timely service.
This role directly impacts customer satisfaction, revenue growth, gross profit, and customer retention, requiring strong communication with customers and technicians and a focus on
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
