Automotive Service Advisor — Customer Care & Sales

LiveWell Homecare Agency, LLC; Paducah (KY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Tuition reimbursement

Vehicle service discounts

Career advancement

Job summary

LiveWell Homecare Agency, LLC seeks a Service Advisor to promote services, manage customer interactions, and support shop workflow. You will greet customers, document needs, and explain options clearly.

You will provide accurate quotes, track service progress, review warranties, and follow up post-service to ensure satisfaction. This role requires a professional appearance and at least 18 years old with a valid driver's license.

Qualifications

• Must have customer-service experience and a professional demeanor.
• Ability to explain service options clearly and build customer trust.
• Strong communication and interpersonal skills essential.

Responsibilities

• Greet customers professionally, listen to concerns, and document service needs accurately.
• Recommend services, parts, and accessories, explaining options clearly to customers.
• Provide accurate quotes, update customers during service, and review completed work and warranties.
• Follow up post-service to ensure customer satisfaction and track returns and warranty parts.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Automotive knowledge

Education

High school diploma or equivalent

Job description

LiveWell Homecare Agency, LLC seeks a Service Advisor to promote services, manage customer interactions, and support shop workflow. You will greet customers, document needs, and explain options clearly.

You will provide accurate quotes, track service progress, review warranties, and follow up post-service to ensure satisfaction. This role requires a professional appearance and at least 18 years old with a valid driver's license.